Refund policy

Return Policy

1. At Verona Row, we value customer satisfaction. All purchases, including full-priced items, discounted items, and any free gifts included with the order, may be returned within 30 days from the date you receive the final package of your order.

2. Returned items must be unused, undamaged, and in their original packaging. All items included in the package must be returned in full. If these conditions are not met, the return will not be accepted, no refund will be issued, and any resulting costs will be the responsibility of the customer.

3. At this time, all return shipping costs are fully covered by Verona Row.

4. To initiate a return, you may contact us through our store or by emailing info@veronarow.com or support@veronarow.com. Our team will assist you throughout the return process. Once the returned items are received by us in proper condition, the refund will be processed on the same day. The time it takes for the refund to appear in your bank account depends on your financial institution and typically takes between 2–5 business days.

5. Personalized or custom-made items are not eligible for return if there is no issue caused by our company. In customer-related cases, refunds are not provided. However, to ensure customer satisfaction, we offer store credit equal to 25% of the order value. Store credit may be used toward future purchases.

After your return request is approved, our team will provide you with the appropriate return shipping address. Returns will be directed to either our Miami or Florida facility, as specified by our team.

MIAMI
16085 NW 52nd Ave Miami Gardens, FL 33014 

ST. PETERSBURG
7901 4th St N ste 300, St. Petersburg Florida 33702